• For your first purchase of any training pass or classes, spend over RM200, apply promo code “NEWUSER20” at cart page, and get an instant RM20 rebate.

Booking FAQ

Class Booking Frequently Asked Questions

Can I join a class without a booking?

No, all classes must be booked in advance through our website.

What is a Training Pass?

A training pass allows you to redeem a set number of badminton classes over a set number of days at a discounted rate.

Can I purchase badminton classes without purchasing a Training Pass?

Yes, you can purchase badminton classes at the normal rate without purchasing a Training Pass.

How far in advance can I reserve the class?

You can reserve any available date and time on the booking calendar.

Suppose you redeem the class with the training pass, the class booking is according to the number of days of the training pass. For example, if you purchase the 31 days training pass, you can use the available credit to redeem the class within 31 days from the day of purchase of the training pass.

How many reservations can I make for the same session?

For Adult classes – Each student is only allowed to schedule the same session once.

For kids and teen classes -Each parent account may book the same session for one child separately. If you have two children, you will need to book the class twice. Please ensure that you fill out the child’s name and age for each class. Please ensure that you fill out the child’s name and age for each class.

Can I change my training date/time or location?

You have at least 48 hours to reschedule the training session. You are unable to rearrange a training session if it is less than 48 hours away. And it is not possible to change the location of the training.

Can I reschedule the booked class after my training pass expiry date?

Once your training pass has expired, you will not be able to reschedule any booked classes. Please ensure that you schedule your classes before your pass expires.

Can I pay on the day of the class?

All bookings must be made and paid for on the website before the class. We are unable to accept bookings or payments in person on the day of the class.

How can I pay for a class?

We accept 3 payment methods on our website: online banking (all Malaysian banks available); credit/debit card; and E-Wallet (Touch ‘n Go, Boost, GrabPay, Google Pay, MAE and MCash).

We do not accept cash payments.

What happens after I've booked?

When your booking has been processed by our booking system, you’ll receive an Order Confirmation email. You will then receive a class reminder email before your booked session with general class information.

Can I book multiple sessions in a month?

Yes, multiple days can be booked in a single class. We offer 2 ways to book a class:

  1. Pay per class:
    Any single class can be booked for normal rate per student. Excellent for students who attend less regularly or who are new to Z Speed Badminton.
  2. Pay per month:
    Purchase a monthly training pass to book 4 sessions as preferred within 31 days. Excellent for students who want to train on a regular basis.
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